FAQ

FAQs

GENERAL QUESTIONS

Is the membership suitable for beginners?

Most of the workouts in the monthly membership are best suited for healthy, active individuals with some exercise experience. We do our best to offer modifications but if you are unsure if you are able to participate in these types of workouts, please consult your physician.

What kind of workouts are included in the subscription?

The Metabolic Circuits consists of higher intensity intervals, usually timed, with periods of rest. Body Weight Strength makes traditional strength training exercises just as challenging with no equipment. Pilates includes a mix of corrective, foundational and functional exercises that engage all your muscle groups.

What other programs does P4P offer online?

Currently we are working on progressive, in-depth programs including Pilates for Athletes, Foam Roll and Stretch, Weight Management, and Wellness and Mindset courses. Stay tuned!

BILLING & ACCOUNT QUESTIONS

 How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!